Definitions
Key terms relevant to our privacy practices are defined below to help users understand the handling of their personal data.
- Personal Data refers to any information relating to an identified or identifiable individual, including but not limited to name, contact details, and device usage data.
- Processing encompasses any operation performed on personal data such as collection, storage, use, disclosure, or deletion.
- The User is any individual who interacts with aihomevo devices or services.
- Service denotes the AI smart device offerings and platforms provided by aihomevo.
- Cookies are small data files stored on a user’s device to facilitate service functionality and improve user experience.
Data Collection
We collect personal and technical data necessary for delivering and refining our AI smart device services, ensuring performance and security.
Data Provided Directly by Users
Users may supply the following data during account setup, purchases, or service interactions:
- Name and contact information
- Account credentials and preferences
- Order history and payment details
- Feedback and support inquiries
- Usage settings for AI devices
- Consent records and marketing preferences
Automatically Collected Data
Certain data is collected automatically when using our services to optimize device performance and service reliability:
- IP address and device identifiers
- Usage patterns and interaction logs
- Error reports and diagnostics
- Location data when enabled by users
- Cookie and tracking data
- System and browser information
Data from Third Parties
We may receive data from trusted partners to improve service delivery and user experience:
- Payment processors for transaction verification
- Cloud service providers for data storage
- Analytics services for performance analysis
Purposes of Data Processing
Personal data is processed for specific purposes to provide and enhance the aihomevo AI device experience:
- Device setup, updates, and maintenance
- Communicating service updates and important notices
- Customizing device functionality and user preferences
- Responding to user inquiries and support requests
- Conducting research and development to improve services
- Ensuring security and fraud prevention
- Complying with legal obligations
- Managing marketing communications with user consent
Legal Basis for Processing
Data processing is carried out based on appropriate legal grounds as required by applicable data protection laws:
- User consent for particular services and communications
- Performance of contract obligations related to purchased devices
- Compliance with legal requirements
- Legitimate interests pursued by aihomevo to maintain operational functionality
Compliance with GDPR
aihomevo adheres to GDPR principles where applicable, safeguarding user rights and data security.
- Right to access personal data held
- Right to request correction of inaccurate data
- Right to request deletion or restriction of processing
- Right to data portability
- Right to object to processing based on legitimate interests
- Right to withdraw consent at any time
Cookie Policy
Our website and devices use cookies to enhance interaction and provide tailored experiences.
Cookies are categorized as essential, performance, functionality, and targeting cookies depending on their purpose.
Essential cookies enable core functions; performance cookies collect usage data; functionality cookies remember preferences; targeting cookies help deliver relevant advertising.
Users can manage cookie preferences via their device or browser settings, with options to accept or reject certain types.
Learn more about our cookie practices
Sharing of Personal Data
To provide our services efficiently, some data is shared with trusted partners under strict confidentiality agreements:
- Service providers supporting technical infrastructure
- Payment service firms for transaction processing
- Cloud hosting and data backup providers
- Legal authorities as required by law
- Marketing partners with user permission
- Research collaborators for service innovation
International Data Transfers
Personal data may be transferred outside Switzerland or the European Economic Area only when adequate protections are in place.
These include standard contractual clauses, binding corporate rules, or compliance with authorized certification mechanisms to secure data integrity.
Data Retention Policy
We retain personal data only as long as necessary for the purposes outlined here or to comply with legal obligations.
User account data is kept active until account closure plus a reasonable period for administrative purposes.
Support and inquiry communications are retained for a minimum of 12 months to ensure service quality.
Usage logs and diagnostics are stored securely for system analysis and operational improvement.
Upon request or expiration of retention period, personal data is securely deleted or anonymized.
Security Measures
aihomevo employs sophisticated technical and organizational safeguards to protect personal data against unauthorized access, alteration, or loss.
- Data encryption during transmission and storage
- Regular security audits and vulnerability assessments
- Access controls limiting data to authorized personnel
User Rights
Users have rights regarding their personal data, including access, rectification, and objection.
- Request access to or correction of personal data
- Withdraw consent or object to specific processing activities
- Right to access your personal data collected by aihomevo.
- Right to rectify any inaccurate or incomplete personal data.
- Right to erase your personal data under certain conditions.
- Right to restrict the processing of your personal data for specific purposes.
- Right to data portability, enabling you to receive your personal data in a structured format.
- Right to object to the processing of your personal data for marketing or profiling purposes.
How to exercise your data protection rights
You can submit a request to exercise your data privacy rights by contacting aihomevo using the details provided below. We process these requests in accordance with applicable Swiss data protection laws to ensure your preferences are respected.
[email protected]
Requests related to your personal data will be processed within 30 days from the receipt of your request. If we require additional time, you will be notified accordingly.
Marketing communications
aihhomevo may send you marketing information about smart AI devices and related services when you have provided consent. You may opt out at any time by following the unsubscribe instructions included in each message.
To stop receiving marketing messages from aihomevo, please use the unsubscribe link in any email or contact our support team directly.
Protection of children's data
aihhomevo does not knowingly collect personal data from children under the age of 16 without parental consent. If you believe your child’s data has been collected, please contact us immediately for removal.
Links to third-party websites
Our website may contain links to external sites not operated by aihomevo. We encourage you to review their privacy policies as we are not responsible for their content or data practices.
Changes to this Privacy Notice
aihhomevo reserves the right to update this privacy notice periodically. Any significant changes will be posted on our website with an updated effective date.